Your experience matters to us.
Every Bonheur Eternal B.E. fragrance is prepared and presented with care. We want every order to reach you exactly as intended.
Returns
Unused and unopened products may be returned within 7 days of delivery, provided they remain in their original condition with all packaging, seals and accompanying items intact.
To preserve the quality and integrity of our fragrances, products that have been opened, sprayed, used or altered cannot be returned or exchanged due to a change of fragrance preference.
We encourage customers who are discovering a fragrance for the first time to explore our testers or samples, whenever available, before selecting a full-size bottle.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, leaking, defective or different from the item ordered, please contact us promptly with your order number and clear photographs or video of the product and packaging.
Once verified, we will arrange the appropriate replacement, exchange or refund in accordance with applicable consumer rights.
Exchanges
Eligible unopened products may be exchanged within the applicable return period, subject to availability. Any difference in price will be adjusted accordingly.
Return Delivery
For eligible preference-based returns, return-delivery charges may be the customer's responsibility.
Where an item has arrived damaged, defective or incorrectly supplied by Bonheur Eternal B.E., we will arrange the appropriate resolution.
Refunds
Approved refunds will be processed after the returned product has been received and inspected.
Nothing in this policy limits any rights available to consumers under applicable law.
Questions about this policy? Reach us on WhatsApp or hello.bonheureternal@gmail.com.